Call Center Representative (Makati)

• Competitive rewards with 13th and 14th month pay
• Comprehensive health insurance including life insurance and accident insurance
• Retirement benefits
• Annual medical allowance to support wellness needs
• Generous leave entitlements: vacation leave, sick leave, and emergency leave

• Process and release Letters of Approval within the agreed SLA to maintain service efficiency.
• Monitor pending requests and follow up to ensure deadlines are consistently met.
• Ensure that all details communicated to employees regarding their benefits strictly align with the LOA issued.
• Verify accuracy of benefit information before dissemination to avoid discrepancies.
• Respond to inquiries from employees, clients, and stakeholders regarding insurance benefits and LOA status.
• Provide clear, professional, and empathetic communication to resolve concerns.
• Maintain accurate records of LOA issuance and related communications.
• Adhere to company policies, regulatory requirements, and confidentiality standards.
• Coordinate with underwriting, claims, and benefits teams to ensure smooth processing of approvals.
•  Escalate complex cases to appropriate departments when necessary.

•          Education: Bachelor’s degree in any related medical sciences courses.

•          Prior experience in a call center or insurance-related role is an advantage.

•          With Strong communication and interpersonal skills.

•          Detail-oriented with excellent organizational abilities.

•          Ability to work under pressure and meet strict deadlines.

•          Knowledge of life insurance processes and employee benefits administration is desirable.